A technology company was opening its first office outside of the United States, establishing a new Toronto workplace for approximately 50 employees operating within a hybrid work model. The project brought together a complex mix of workplace environments including executive and open work areas, meeting rooms, a town hall, kitchen, phone booths, lockers, and integrated planting while maintaining a cohesive design language established by the interior design team. As the furnitu

A recurring communication gap existed between the business development team, responsible for securing new projects, and the project consultant team, responsible for executing them. During client meetings and on-site consultations, additional requirements and opportunities could emerge that weren't consistently captured or transferred to the execution team. This created gaps in project scope, increased back-and-forth communication, and made it more difficult to develop compreh